FAQ (Frequently Asked Questions)

Q. What do I do if I’m not happy with the product?
A. If you are within the guarantee period – just return the unused portion with your name and shipping address and we will send you a refund less S&H.

Q. What do I do if I received the wrong product?
A. Just return the merchandise back to us and we will send you the correct product.

Q. How do you ship?
A. United States Postal Service and Airborne Express.

Q. How long will it take for me to receive my order?
A. You should receive your product in approximately 2 weeks from the time we receive your order.

Q. What do I do if my order hasn’t arrived and is overdue?
A. Contact us so that we may verify your address to see if it is correct. If not, we will correct it and send a replacement.

Q. How do I cancel an order?
A. Contact us and we will cancel your order if it hasn’t already been shipped. If it was already shipped, just refuse it and send us a note, advising what has happened.

Q. I don’t have a Credit Card. How can I get the product?
A. On the Internet and over the phone – we can only accept an order with either a credit or debit card. Otherwise, you would have to mail in a check, money-order or cash and we will ship you the product.

The purpose of this statement is to inform our customers and visitors regarding the the customer information we gather and what we do with it. This statement is provided in compliance with the WC3's (World Wide Web Consortium) currently recommended privacy protocols as of January 1, 2005. This statement also describes the transaction security of our shopping cart.

Credit Card Security: Card transactions on valorenterprises.com meet and exceed the requirements set forth by the major credit card companies and issuing banks. Our shopping cart uses state-of-the-art data encryption to securely transmit your credit card information to YourPay™.com (our transaction approval gateway) for approval. At no time is your unencrypted credit card number ever stored on our host server or network.

Recent media reports surrounding ecommerce security vulnerabilities specifically involve MS IIS (Microsoft Internet Information Server). The vulnerabilities allow hackers to gain access to host-servers (where web pages are stored and served from) in order to steal credit card information, passwords and other confidential information. Valorenterprises.com does not use MS IIS host server technology. Our web site uses Apache (server software) running on Linux (host-server operating system). Thus, Valorenterprises.com is not vulnerable to these or other similar modes of attack that plague Microsoft host server technologies.

Identifying Personal Information:  We gather contact information required to fill online orders. From time to time, we may offer you the opportunity to complete a customer survey telling us about your product interests and shopping preferences. We promise not to share any information you provide with any third-party.

Non-Identifying Information: We also keep certain kinds of statistics about visits to our site -- where the visitors came from, what they did and viewed during their visit, what kinds of computers and browsers they use, along with which search engines may have directed them to our site. However, we do not (and cannot) collect any personally identifying information (names, addresses, email addresses, etc.) in this way.

Cookies:  Without accepting a "session" cookie, there is no way to order from us online. The session cookie is installed on your computer when you first drop an item into a cart. This cookie also allows you to postpone completion of your order for up to 1 hour in the event you are interrupted. This cookie is then de-activated when you have completed your order and checked-out.

Currently we do not use cookies to monitor your buying habits within our site but may do so in the future simply to enhance the functionality of our shopping cart. We do not allow the use of third-party cookies to monitor your buying habits outside of valaorenterprises.com.

Email Privacy:  We maintain a strict privacy policy for all customer information. If you have requested to be updated on new products or special offers, we promise not to share your email address with any third party.

Credit Card Transaction Dispute Resolution:  Customer disputes are quickly and professionally handled by our customer service division. We value the reputation for good customer relations that we have developed over the past 25 years serving discerning mail-order customers world wide.

Please feel free to contact us with any further questions or comments regarding our transaction or privacy policy:inquiries@valorenterprises.com